Q: No-Show Policy for Classes

CANCELLATION POLICY CLASS PACK AND CASUAL CLASS POLICY Cancellations made more than 6 hours before class will result in no penalty. Cancellations made less than 6 hours before class will result in a forfeit of the session. No-Shows will result in a forfeit of the session. You can early cancel your classes via our app, by email, or by phone. We understand that sometimes late cancellations and no shows are unavoidable. Our goal is to give every guest the best possible experience and we will use discretion when applying our policy. Please email us if necessary.

Question 1

What Are The Benefits Of Doing Pilates?

Accepted Answer

Increased core strength in both lower back and abdominal region.
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Toned abdominal, buttock, thigh and calf muscles.
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A strong, lengthened spine with a healthy posture.
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Increased flexibility.
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Better body and breath awareness.
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Improved focus and concentration.
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Dramatically increased energy levels.
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Decreased stress levels.
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A slim, toned and graceful body that exudes vitality and confidence!

Question 2

Why The Pilates Studio?

Accepted Answer

When choosing a Pilates school and an instructor, you need to be certain that you are learning from someone who is fully certified, who pays close attention to your needs and who doesn’t charge an arm and a leg just to tone up your arms and legs!

The Pilates Studio is run by passionate, highly experienced and fully certified teachers, who are committed to teaching Pilates in a safe and enjoyable way. We pride ourselves on paying close individual attention to our clients and encouraging their success.

Question 3

What Do I Need To Bring?

Accepted Answer

All you need is yourself, a sweat towel and a water bottle. It is recommended that you wear comfortable, preferably fitted, exercise clothing. You may workout barefoot or in socks.

Our Studio uses high quality Pilates mats, which have been designed for the safety and comfort of your spine and joints.  Our Airex Pro 180 mats are medical grade, antibacterial and latex free. We maintain hygiene by disinfecting our mats with an organic, chemical free antibacterial cleanser after every session.

We also provide a wide range of Pilates props to increase the variety and challenge of each session.

Question 4

How Will My Personal Needs Be Met In A group Class?

Accepted Answer

We ask all new clients to fill out a comprehensive questionnaire that involves you telling us what your previous exercise experience is, and what your goals are. We then incorporate this information into each of our classes, which we specifically tailor to your needs!

If you are facing a specific challenge, or simply want to fast-track your results for a special event such as a wedding, you can also book in for some private or small group sessions.

Question 5

Will I Lose Weight? Will I Get A Cardio Workout?

Accepted Answer

You will definitely lose unwanted weight! Some Pilates exercises do get your heart rate up and you will most definitely work up a sweat. The main focus of Pilates however is to strengthen and tone your muscles in a safe and controlled way. This newly toned muscle is what results in significant amounts of fat loss. Don't forget that food choices play a big part in weight management too

Question 6

How Do I Purchase a Gift Card?

Accepted Answer

Sign Up/Log-in to your account, navigate to the Store section, select Gift Cards, choose your desired amount, and complete checkout. The gift card will be emailed directly to you or the recipient.

Question 7

How Do I Book A Class?

Accepted Answer

The first step is to create an account through our booking system, either on your smart phone or via the MindBody or The Pilates Studio Holistic Training website.
You can create an account by clicking

Login | Register

Question 8

No-Show Policy for Classes

Accepted Answer

CANCELLATION POLICY
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CLASS PACK AND CASUAL CLASS POLICY

Cancellations made more than 6 hours before class will result in no penalty.

Cancellations made less than 6 hours before class will result in a forfeit of the session.

No-Shows will result in a forfeit of the session.
​
You can early cancel your classes via our app, by email, or by phone.
​
We understand that sometimes late cancellations and no shows are unavoidable. Our goal is to give every guest the best possible experience and we will use discretion when applying our policy. Please email us if necessary.

Question 9

How Do I Cancel A Group Class?

Accepted Answer

We know life happens! To keep things running smoothly:

Please cancel your group class at least 6 hours in advance via your online account or app.
Cancellations made within 6 hours of class will be charged in full.
Cancellations by phone, social media, or in person cannot be accepted.

This ensures spaces can be offered to other participants and allows our instructors to plan effectively.

Question 10

Which Classes Can I Take if I Am Pregnant?

Accepted Answer

We recommend our Pre-Natal Pilates classes for all pregnant participants, but it’s important to consult your doctor before beginning any Pilates practice.

General classes can be attended up to 12 weeks of pregnancy. Please note these classes are not specifically tailored to pregnant clients, so you should check with your health professional before attending. Be sure to notify your instructor if you are pregnant, so movements can be safely modified where required.

For participants beyond 12 weeks, or for guidance during the second and third trimesters, please contact the studio directly to discuss suitable options.

One-on-one sessions with Diana Soul are also available for pregnant clients. For availability and bookings, please get in touch with the studio.

For more information on our Pre and Post Natal classes and requirements please click here.

Question 11

Do You Have An Age Limit?

Accepted Answer

We welcome guests of all ages. All students under the age of 17 must be accompanied by a guardian or parent.

Question 12

What Style of Pilates Do You Offer?

Accepted Answer

GENERAL
A moderate pace class suitable for beginner, intermediate and advanced.

DYNAMIC
A class suitable for intermediate and advanced.
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NATAL
A class tailored to the specific requirements of pregnant and post natal participants.

In all classes participants will receive individual feedback and corrections.

Question 13

How do live online Pilates classes work?

Accepted Answer

Once you’ve booked a live online class, you’ll receive the joining details before the session. All you need is a device with a stable internet connection, a clear bit of floor space, and your mat. If you have a few props at home, wonderful — but they’re not always essential. You can still enjoy a full, personalised Pilates experience from wherever you are!

Question 14

Is the live online class experience different from the studio class?

Accepted Answer

The setting is different, but the teaching stays true to our approach: thoughtful, mat-based Pilates with careful guidance and personal attention. Live online classes are a lovely way to practise from home while still feeling connected to the session. It's a simple way to keep moving, wherever you are!

Question 15

How do I join a live online Pilates class?

Accepted Answer

Book your class through the website as usual, then join from your device at the scheduled time using the link provided. We recommend a Pilates mat, a little clear space, a water bottle and a stable internet connection. Arriving a few minutes early helps you settle in nicely.

Question 16

What payment methods do you accept?

Accepted Answer

You can pay securely by credit card or PayPal. If you’re purchasing a class pack, private lesson, workshop or a gift card, simply choose your preferred payment method at checkout. Easy, isn’t it?

Question 17

Do you offer private sessions or workshops?

Accepted Answer

Yes, we do. Private sessions are a lovely way to receive focused, personalised attention, and our 90-minute workshops in Brunswick offer a deeper dive into movement and technique. If you’d like something more tailored or more immersive, this is a beautiful place to begin.

Question 18

What can I expect from a private Pilates session?

Accepted Answer

A private session gives you Diana's full attention, with the work shaped around your body, your goals and your experience. It’s ideal if you’d like extra guidance, are returning to exercise, or want to focus on something specific. A little one-to-one care can make all the difference, can't it?

Question 19

Is there an introductory offer for new clients?

Accepted Answer

Yes — we offer an introductory option for new clients so you can experience our teaching and see how our mat-based Pilates feels for your body. You can view the current offer on our pricing page or contact us if you’d like help choosing the best starting point.

Question 20

Where are your studio locations?

Accepted Answer

We currently teach in Crows Nest, Sydney and Brunswick, Melbourne, as well as live online. If you’re not sure which option is best for you, feel free to get in touch and we’ll help guide you to the right class.

Question 21

How do your on-demand video rentals work?

Accepted Answer

Our on-demand videos are 30-minute mat-based Pilates rentals that you can access any time, day or night. Simply choose a video, complete your rental, and enjoy the class whenever it suits you. They’re a flexible option if you’d like to practise at your own pace.

FAQS