AXIS Membership Terms & Conditions | The Pilates Studio

The AXIS Membership Terms & Conditions

Fortnightly Billing:

AXIS memberships are billed automatically on a recurring fortnightly cycle. Your nominated credit card or bank account will be debited every fortnight unless your membership is paused or cancelled in accordance with these membership terms.

Credit Cycle & Usage:

AXIS memberships operate on a rolling 14-day billing cycle. Each membership includes a fixed number of Class Credits per cycle, based on your selected tier. To support consistency and recovery, class attendance is recommended to be distributed evenly across each 14-day cycle in alignment with your chosen tier (AXIS 2, AXIS 3, or AXIS 4). Credits can be used flexibly at any time within the 14-day period. Unused credits do not roll over into the next cycle and will expire at the end of each billing cycle.

Failed Payments & Account Suspension:

If an automatic fortnightly payment fails, Momence will automatically re-attempt the charge over the following days. If a payment is not successfully processed within 3 days of the original due date, your membership, booking privileges, and access to the WhatsApp AXIS Wall will be automatically suspended until your account balance is brought up to date.

Flexible Contracts & 14-Day Cancellation Notice:

This membership operates on a recurring fortnightly billing cycle with no long-term lock-in contracts. You may cancel your membership at any time after your initial fortnightly billing cycle by providing 14 days' written notice via email to info@holistictraining.com.au. Any automated fortnightly payments scheduled within that 14-day notice window will process as normal, and you will retain class booking access for the duration of that paid period.

Suspensions / Pauses (Travel & Commitments):

You may pause your membership for lifestyle reasons (such as travel, holidays, or work commitments) for a minimum of 2 weeks and up to a maximum of 12 weeks per calendar year. Suspension requests require 14 days' written notice via email to info@holistictraining.com.au prior to your next scheduled fortnightly billing date.

Medical Suspensions (Injury & Illness):

In the event of an unexpected medical injury or illness that prevents you from practicing, your membership can be paused immediately to protect your investment. Please email info@holistictraining.com.au with a valid medical certificate, and our team will waive the standard 14-day notice period to pause your account.

Public Holidays:

The studio closes on select public holidays. If a public holiday affects your usual class day, you may use that weekly class allocation at any alternative session on the timetable during the same week.

Extended Studio Closures (Christmas & Easter):

The studio closes for a short period over Christmas and Easter to allow our team to rest. For any extended studio closures of one week or more, your membership and automated billing will be automatically paused by the studio management for the duration of the closure. Your regular fortnightly billing cycle and credit allocation will simply resume when classes recommence.

Late Cancellations & No-Show Policy:

Because our Crows Nest studio spaces are intimate and strictly limited, we enforce a strict 10-hour class cancellation window for all Memberships, Class Packs, and Casual Class purchases. If you cancel a booked studio session less than 10 hours before it starts, or do not show up to a class you reserved, that class credit will be automatically forfeited from your weekly account balance. Respectfully, we ask that you keep the rest of our community in mind when managing your schedule, as an unused mat prevents a fellow practitioner from attending.

Returns & Refunds:

Except where required by Australian Consumer Law, membership fees, class credits and direct debit transactions are non-refundable and non-transferable. The studio is unable to offer partial refunds for unused membership periods or expired fortnightly credits.

Minimum Class Attendance:

A minimum of 2 participants is required for a studio or online class to proceed. In the rare event that a class does not meet this requirement and must be cancelled by the studio, you will be contacted via text or email at least 2 hours prior to the start time, and your class credit will be instantly returned to your weekly balance.

Timetable Changes:

The studio reserves the right to alter the timetable, modify class times, or adjust the scheduled instructors at any time to support studio operations. While we aim to provide a highly consistent schedule, membership fees will not be discounted, refunded, or adjusted due to regular timetable updates.

The WhatsApp AXIS Wall Boundary:

The AXIS Wall is a shared community space designed for collective learning. Members can post movement, form, or anatomical questions directly to the group feed at any time. Diana will review the wall and drop tailored text or video responses twice a week, allowing the entire cohort to learn, adapt modifications, and progress together. Please note: To honour everyone's shared learning journey, individual training questions are strictly not answered via private direct message.

Paused Packs:

If you hold a paused class pack activated prior to the 21-Day Challenge, your investment is completely protected. The remaining value of your pack will be applied as a credit towards your membership.

Respecting Our Learning Community:

The videos, educational resources, masterclass content, and coaching shared within AXIS, including screenshots, screen recordings, and downloads, are created exclusively for members of this community. We require that all content remains strictly within AXIS and is not copied, recorded, shared, reproduced, or distributed outside the membership without prior written permission.

Health & Participation:

By participating in classes, members acknowledge that they are responsible for monitoring their own physical condition and exercising within their individual capabilities. Any injuries, medical conditions, pregnancies or health concerns that may affect participation should be disclosed to the studio prior to attending classes.

General Terms:

Axis Memberships are strictly non-transferable, unique to the account holder, and may not be shared or split between multiple individuals.

The studio is not liable to offer refunds or cash compensation if a client is unable to attend a desired class because it is fully booked. We highly recommend booking ahead via Momence to secure your preferred mat.